Please allow at least 2 working days (48 hrs) for repeat prescriptions to be processed. There is no need to contact the surgery to follow up your request
We encourage all patients to request prescriptions electronically vis systmonline / BSOL app or NHS app (further information below).
If you require repeat medication on a regular basis we will usually issue you with a computerised repeat prescription request form.
You may order your repeat medication via paper request if you do not have online access.
Telephone requests will not normally be accepted for safety reasons.
Prescription Request Forms
- Tick item(s) required
- Mark 'YES' if prescription should be sent to Windridge Chemist or Dorridge Pharmacy.
- Deliver or post to surgery.
- Enclose an SAE if you require your prescription to be returned by post.
- Allow 2 working days before collecting your prescription from surgery.
- Allow 3 working days before collecting your dispensed medication from Windridge Chemist.
We encourage all patients to nominate a pharmacy for the prescription to be sent electronically. Please advise us if you want to change your nomination or to nominate in the first instance.
Online Prescription Requests
Patients may order repeat prescriptions directly from their home via the internet.
Repeat prescriptions are ordered through the secure medical record service - 'SystmOnline'.
Arden Medical Centre only gives patient access to this system for the purpose of requesting their own repeat prescriptions.
Before using the online services patients will need to collect online user name and password from the surgery.
The online services page explains how to specify that your online repeat prescription is sent directly to your nominated pharmacy.
Please click here to access the online repeat prescription page.
Patients will be advised of any special arrangements.
Electronic Prescription Service
The Electronic Prescription Service (EPS) is an NHS service. It allows you to change how your GP sends prescriptions to the pharmacy of your choice.
Details about EPS can be found in the patient information leaflet
Patients can complete the patient nomination form and take it to the pharmacy of their choice
Please see http://systems.hscic.gov.uk/eps/patients for further information.
Please note that some medications may not be allowed to be sent electronically to the chemist. Please ask at reception for more details.
Prescription drug update
Some types of drugs e.g. Tramadol & Zopiclone have been re-classified by the Home Office to Controlled Drugs. This means these drugs will no longer be available on a patient's repeat prescription and will need to be requested each time.
Due to this classification change prescriptions for these drugs are only valid for 28 days.
Certain medication cannot be listed on repeat prescription request forms, and special arrangements are required to request repeat prescriptions for these drugs.
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication. Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
There is further information about prescription exemptions and fees on the NHS website