Comments, queries and suggestions
Please speak to any member of the Arden Medical Centre Staff if you have any comments, queries or suggestions about the service we provide.
Alternatively, contact our Patient Participation Group by leaving a message for them at the surgery, telephoning the chairman or by email at firstname.lastname@example.org.
You can also leave a review on the NHS website.
We aim to provide a high standard of service however if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please contact the Practice Manager.
We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A copy of our complaints procedure is available from the surgery.
One of the doctors or the Practice Manager will be available for discussion should you feel at any time that you have cause for complaint.
You can also find more information from the General Medical Council (an independent organisation that helps to protect patients and improve medical education and practice across the UK)
Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services.
Your Health, Your Voice
“Your Health, Your Voice” is a programme designed to enable NHS Solihull Clinical Commissioning Group (CCG) to engage and work together with patients, carers and the community we serve.
Friends and Family Test
Would you recommend this service to friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.
You can give feedback here or via the form below:
Friends and Family Test
We use the information entered into this form only for the purposes of processing your Friends & Family Test submission.
Information entered into this form is stored and accessed securely by designated Practice staff.
Issues raised in comments may be discussed between relevant members of the Practice.
The information is used for quality monitoring purposes, in line with the expectations of the patients submitting
The form does not require personal information. Any personal information transmitted via this form may be anonymised
by the Practice when this is required to ensure compliance with General Data Protection Regulation.
All submissions are collated and sent to NHS England.
This information is retained for up to 28 days.
Should you have any concerns about sending your personal details using the web,
please use one of the alternative methods offered by our organisation.