Provide Feedback

Comments, queries and suggestions

Please speak to any member of the Arden Medical Centre Staff if you have any comments, queries or suggestions about the service we provide.

Alternatively, contact our Patient Participation Group by leaving a message for them at the surgery, telephoning the chairman or by email at patientfeedback.ardenmedicalcentre@nhs.net.

You can also leave a review on the NHS website.

We aim to provide a high standard of service however if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please contact the Practice Manager.

We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A copy of our complaints procedure is available from the surgery.

One of the doctors or the Practice Manager will be available for discussion should you feel at any time that you have cause for complaint.

You can also find more information from the General Medical Council (an independent organisation that helps to protect patients and improve medical education and practice across the UK)

www.gmc-uk.org

Healthwatch

Commissioned by Solihull Council, Healthwatch is tasked with ensuring that the views and experiences of local people are heard by those who plan, run and regulate health and care services.

healthwatchsolihull.org.uk

Your Health, Your Voice

“Your Health, Your Voice” is a programme designed to enable NHS Solihull Clinical Commissioning Group (CCG) to engage and work together with patients, carers and the community we serve.

Friends and Family Test

Would you recommend this service to friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment. Your feedback will help NHS England to improve services for everyone.

You can give feedback online or via the form below:

Friends and Family Test

Thinking about your GP practice, overall, how was your experience of our service?

Very good

Good

Neither good nor poor

Poor

Very poor

Don’t know

Comments

Please give a reason for your answer.

Tick this box if you have provided comments and would not like them to be published

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Arden Medical Centre • Downing Close, Station Road, Knowle, Solihull, B93 0QA.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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