We are participating in a new approach to improve access for patients to GP appointments.
Patients will see the right healthcare professional for their needs, which may be a GP or Pharmacist.
You can have a booked appointment with the pharmacist through a same-day referral (to a pharmacy of your choice).
This will help us to free up GP appointments for people with more complex health needs. This ensures everyone gets treated at the right time, by the right person.
We will be listening to your comments and feedback about your experience of using this service.
Pharmacy Q&As (DOCX, 15KB)
Appointments can be made in three ways:
Routine Appointment information
- All patients are either seen by appointment or have a telephone appointment with a GP.
- If you think your problem can be resolved by a telephone appointment with a doctor or nurse please tell the receptionist. Be prepared to leave a telephone number and we will call you back.
- Please note that none of the doctors work every day.
- We offer an advanced access system for blood tests, vaccinations and appointments at GP request.
- Most appointments are bookable on the day only, but we do have some availability for pre-bookable appointments.
If you would like a chaperone please tell reception when booking your appointment or when checking in.
Telephone Appointments
To request a telephone appointment with a doctor, please call 01564 739 194 and a receptionist will arrange for a doctor to call you back.
Please be ready to provide a contact telephone number to the reception team.
Home Visits
We would ask that where possible patients atttend consultations at the surgery. However home visits can booked for those housebound by illness or infirmity.
Please telephone the surgery 01564 739 194 before 11.00am if possible, or at any time in case of acute illness.
Text messages for appointments
A text message will be sent when an appointment is made. Please make sure that Reception have your up to date mobile telephone number. A text reminder is also sent on the day of your appointment.
Should you cancel or not keep an appointment a text message will be sent.
Should you not wish to receive text messages, please inform Reception on 01564 739 194.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
To request an urgent appointment for today (Monday to Friday)
- Phone us Monday to Friday, 8.30am to 6.00pm. Please note we close at 12:30pm on Wednesday.
- Visit the surgery and speak with a receptionist Monday to Friday, 8:30am to 6:00pm. Please note we close at 12:30pm on Wednesday.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health professional to help you.
Pre-bookable, evening and weekend GP appointments
Pre-bookable appointments are available from 6:00pm to 8:00pm Monday to Friday, 8:00am to 4:00pm, and Saturdays 9:00am to 4:00pm. They alternate between Balsall Common and Dorridge Surgery.
Call us to book an extended access appointment.
You will need to consent to share your medical record with the Extended Access Service.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to
- check your symptoms and get instant advice
- book appointments
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status and more
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp