Welcome to The Arden Medical Centre

For advice when the surgery is closed please click here


In order to ensure the safety of all patients and staff, all appointments need to be booked by telephone, where you will be asked about your symptoms.  A GP will discuss with you the best way to support your health needs. 


 Please DO NOT visit the surgery. Please ring only.

We ask that all patients visiting the surgery wear a face covering.


Guidance on masks in GP surgeries post 19th July 2021


Following the Government’s announcement on Monday that the legal requirement to wear a face covering in shops, public transport and other enclosed public spaces will end on 19 July, we wanted to clarify the position for primary care. 


Public Health England’s infection prevention control guidelines remains in place for all staff and patients in hospitals as well as GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected. 


Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment. 


The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings


Covid-19 Vaccination

We are currently working to government guidelines regarding the Covid-19 vaccination.  

Please see the link to the new BSOL COVID website for more information on the Covid vaccine: Birmingham & Solihull NHS COVID-19 Vaccination Service – Birmingham & Solihull NHS COVID-19 Vaccination Service (birminghamandsolihullcovidvaccine.nhs.uk)


Information is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

111 coronavirus service






Check if you or your child has coronavirus symptoms - 

If you have coronavirus symptoms do not go to a GP, Pharmacy or Hospital.  Stay at home and book a test.                                                        What to do if you or someone you live with has symptoms of coronavirus 


Advice for people at higher risk from coronavirus                                                                                                       







Coronavirus Symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

Testing for Coronavirus

Anyone who has symptoms of coronavirus (COVID-19) can get a free test to check if they have the virus. Some people without symptoms can have the test too. Click here for more information
There is another test (antibody test) that checks if you've already had the virus. This test is not widely available yet. You can find out about antibody testing on GOV.UK

Do not come into the surgery to request a repeat prescription.  Put your request in the box in the foyer, or request on-line.  Your prescription will be sent to the pharmacy of your choice - you should not come to the practice to collect it.  Please see the link below for advice on our Electronic Prescription Service.

Electronic Prescription Service

Advice on Health and Wellbeing during the COVID-19 Outbreak

The Solihull Lifestyle Service offers a range of tailored health and wellbeing advice and support to help people make positive lifestyle changes. These services include:

Eating More Healthily

Managing your weight

Stopping or reducing smoking

Being more active

Mental Wellbeing

Prince William and Kate Middleton support mental health campaign ...

A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers.

These services are provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming. 

Mental Health Support Offer

If you have concerns about your child / children during the Coronavirus outbreak we are here to offer advice. Please refer to the link below for specific guidance.

Advice for parents when a child is unwell or injured. 


NHS COVID Pass for events and travel - NHS

Please see the link below for all information regarding a Covid pass for events and travel.



Citizens Advice Bureau

 Tree of reflection

Covid has affected everyone in so many ways.  The CAB have created an opportunity to reflect on the past 18 months. If you would like to take part and support this project, please see the link above.  You will then be able to express and share feelings through a piece of art that will be displayed on a 6ft tree within The Core.

Urgent Treatment Centre 

UTCs can now only be accessed via an appointment system, booked by NHS111. Patients can no longer access a ‘walk-in’ service, without an appointment.
Please advise all patients to call 111 or visit online at https://111.nhs.uk first.
Here is an updated list of the 6 Urgent Treatment Centre’s within the Birmingham & Solihull area that NHS111 has access too:
Warren Farm Urgent Treatment Centre
Warren Farm Road, Birmingham, West Midlands, B44 0PU
Opening times: Monday – Sunday 8:00 – 19:00

Erdington Urgent Treatment Centre
Stockland Green Primary Care Centre
192 Reservoir Road
Erdington B23 6DJ
Opening times: Monday – Sunday 10:30 – 22:30

Washwood Heath Urgent Treatment Centre
Clodeshall Road, Washwood Heath , Birmingham, West Midlands, B8 3SN
Opening times: Monday – Sunday 09:00 – 20:30

Birmingham NHS Urgent Treatment Centre (“Boots”)
Lower Ground Floor, Boots The Chemists Ltd, 66 High Street , Birmingham, West Midlands, B4 7TA
Opening times: Monday – Friday 8:00 – 18:00
Saturday: 9:00 – 17:00
Sunday 11:00 – 15:00

South Birmingham GP Urgent Treatment Centre (“Katie Road”)
15 Katie Road, Selly Oak, Birmingham, B29 6JG.
Opening times: Monday – Sunday 8:00 – 20:00

Solihull Urgent Treatment Centre
Hurst Lane Clinic, 62 Hurst Lane
Castle Bromwich
Birmingham B36 0EY
Opening times: Monday – Sunday 10:30 – 22:30

WHAT’S NEW: Structured Medication Reviews 
We are fortunate to have a team of clinical pharmacists working alongside us to complete structured medication reviews. The pharmacists are an invaluable part of our multidisciplinary team working to improve patients care. Please refer to the attached leaflet for more detailed information. 
Dr Lucy Barnsley 


Solihull Rural PCN

Please click on the link twitter.com/solihullrural?s=11 to follow Solihull Rural PCN on twitter.  This gives you lots of useful information and updates.  

To download the Twitter app please clink on this link - Download 



The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Click below to access (opens in a new window).

Online Services
Some services are available online. To register to access to the Practices' Clinical System 'SystmOnline' please contact the surgery or you can download the information leaflet and application form below.

An application form needs to be completed and returned to the surgery along with proof of identity (photo ID)

Online Accesss Patient information leaflet

Online access application form 

Once registered, patients can access SystmOnline by clicking on the link below:

Online Log In


Access to NHS Dentistry


Updated: 20.07.2021

 Get Support - Get Involved - Local People Helping Local People 

 During these challenging times, Arden Academy has set up a website which, together with local people, local businesses and community groups, aims to act as a central hub for local community information.  As well as the website becoming a "go to" for information and advice, it offers people the opportunity to register as volunteers; people who then contact us through the website for assistance can be linked with volunteers offering the required help.

How can you help?

Information which you feel is useful to local people can be submitted in the following ways: *Website - Contact Us - https://www.ardencommunitygroup.org/   

* Email - ardencommunitygroup@arden.solihull.sch.uk 

* Facebook - Arden Community Group 

* Twitter - @Arden Community Group

As well as being published on Facebook and Twitter, this information will be uploaded onto the website and made accessible to everyone.    This applies to individuals, businesses and community groups.  We would ask you to make people and local groups, where possible, aware of this service so that they too can submit useful information.

This is a time when our special community must come together – so please get involved.


How long until I feel better?

Please see the understanding your symptoms leaflet on the link below for guidance and advice if your feeling un well. 

Understand Your Symptoms

 If your symptoms do not improve, or if

 you develop new symptoms, contact

 your doctor for more advice.

 Did you know? You can carry resistant bacteria for up to one year after taking an antibiotic. That’s why it’s best to use antibiotics only when you really need them.


This allows healthcare professionals to view information from your GP record and will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays.  Sharing your medical records could save your life! All patients aged over 15 years 11 months will be receiving a letter detailing this service.  More information can be found on the webstie: 


 We are looking for new members to join our Patient Participation Group. Please see our PPG page for more information.

Image result for nhs choicesYou can also leave a review on the NHS Choices website


Arden Medical Centre rated "Good" by Care Quality Commission. Click here to read the full report

Please click on the link below to view our Practice Information Leaflet.

Practice Information