For advice when the surgery is closed please click here
In order to ensure the safety of all patients and staff, all appointments need to be booked by telephone, where you will be asked about your symptoms. A GP will discuss with you the best way to support your health needs.
Updated: 23.12.2021
Please DO NOT visit the surgery. Please ring only.
We ask that all patients visiting the surgery wear a face covering.
Christmas and New Year
We will be open as normal Christmas Eve. The surgery will be closed the 27th and 28th December 2021. We are then closed the 3rd January 2022. We will re-open as normal Tuesday 4th January 2022. Please make sure you put all your prescription requests in to us so you are covered over the Christmas and New year period.
As part of our response to COVID-19 and in light of the increased transmissibility of the new variant, Omicron, we have made some key changes to how we are currently working. The measures described below are in line with national guidance and ensures we can continue to provide care whilst keeping our patients and staff safe. All appointments will now be telephone or video based first, with face-to-face appointments offered where there is a clinical need to do so. This helps to ensure that patients are only attending the practice in person if absolutely necessary, keeping everyone as safe as possible. When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can. For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice. If you have any COVID-19 symptoms, have received a positive PCR test result or if you meet the criteria for self-isolation, please do not attend.
Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways. Don’t forget, you can download the NHS App or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns. Your local pharmacy is also available to support with minor conditions or to provide further advice.
For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test. For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit the Birmingham and Solihull COVID vaccine website. These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.
Covid-19 Vaccination and Booster
The government has announced that all people over 18 are now eligible for a COVID-19 booster vaccine. We have been instructed to focus on the most vulnerable patients in the first instance. You will be contacted to invite you for your vaccine when we are ready to give it to you. We kindly ask that you do not call your GP practice and be assured you will be called in the forthcoming weeks for your vaccine.
Please see the link to the new BSOL COVID website for more information on the Covid vaccine: Birmingham & Solihull NHS COVID-19 Vaccination Service – Birmingham & Solihull NHS COVID-19 Vaccination Service (birminghamandsolihullcovidvaccine.nhs.uk)
Flu Clinics
We are in the process of organising our flu clinics, please be aware when the dates are confirmed you will be notified to book either by phone or text message. Please do not call the surgery regarding this unless you have received confirmation to do so. Everyone that is entitled will be contacted. Thank you.
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Did you know…?
We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.
From November 2021 if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.
We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.
This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.
We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.
Please click on the link Pharmacy Q&As
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Sharp Boxes
From 1st September 2021, the way you dispose of your sharps boxes for used needles will be changing. You will no longer need to bring your full boxes back to the surgery. Solihull Council will collect your full box from your house.
To find out more and how to arrange a collection please visit our website
www.solihull.gov.uk/Rubbish-and-recycling/ Sharpscollection
Or call on 0121 704 8000
Guidance on masks in GP surgeries post 19th July 2021
Public Health England’s infection prevention control guidelines remains in place for all staff and patients in hospitals as well as GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.
The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings
If you have concerns about your child / children during the Coronavirus outbreak we are here to offer advice. Please refer to the link below for specific guidance.
Advice for parents when a child is unwell or injured.
Do not come into the surgery to request a repeat prescription. Put your request in the box in the foyer, or request on-line. Your prescription will be sent to the pharmacy of your choice - you should not come to the practice to collect it. Please see the link below for advice on our Electronic Prescription Service.
Electronic Prescription Service
Advice on Health and Wellbeing during the COVID-19 Outbreak
The Solihull Lifestyle Service offers a range of tailored health and wellbeing advice and support to help people make positive lifestyle changes. These services include:
Eating More Healthily
Managing your weight
Stopping or reducing smoking
Being more active
A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers.
These services are provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming.
Mental Health Support Offer
Livingwell would like to understand what activities the young people are interested in. Please click on the link below to share your views.
https://www.surveymonkey.co.uk/r/LWUKWellbeingActivities
NHS COVID Pass for events and travel - NHS
Please see the link below for all information regarding a Covid pass for events and travel.
https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/
Urgent Treatment Centre
UTCs can now only be accessed via an appointment system, booked by NHS111. Patients can no longer access a ‘walk-in’ service, without an appointment.
Please advise all patients to call 111 or visit online at https://111.nhs.uk first.
Here is an updated list of the 6 Urgent Treatment Centre’s within the Birmingham & Solihull area that NHS111 has access too:
Warren Farm Urgent Treatment Centre
Warren Farm Road, Birmingham, West Midlands, B44 0PU
Opening times: Monday – Sunday 8:00 – 19:00
Erdington Urgent Treatment Centre
Stockland Green Primary Care Centre
192 Reservoir Road
Erdington B23 6DJ
Opening times: Monday – Sunday 10:30 – 22:30
Washwood Heath Urgent Treatment Centre
Clodeshall Road, Washwood Heath , Birmingham, West Midlands, B8 3SN
Opening times: Monday – Sunday 09:00 – 20:30
Birmingham NHS Urgent Treatment Centre (“Boots”)
Lower Ground Floor, Boots The Chemists Ltd, 66 High Street , Birmingham, West Midlands, B4 7TA
Opening times: Monday – Friday 8:00 – 18:00
Saturday: 9:00 – 17:00
Sunday 11:00 – 15:00
South Birmingham GP Urgent Treatment Centre (“Katie Road”)
15 Katie Road, Selly Oak, Birmingham, B29 6JG.
Opening times: Monday – Sunday 8:00 – 20:00
Solihull Urgent Treatment Centre
Hurst Lane Clinic, 62 Hurst Lane
Castle Bromwich
Birmingham B36 0EY
Opening times: Monday – Sunday 10:30 – 22:30
WHAT’S NEW: Structured Medication Reviews
We are fortunate to have a team of clinical pharmacists working alongside us to complete structured medication reviews. The pharmacists are an invaluable part of our multidisciplinary team working to improve patients care. Please refer to the attached leaflet for more detailed information.
Dr Lucy Barnsley
Solihull Rural PCN
Please click on the link twitter.com/solihullrural?s=11 to follow Solihull Rural PCN on twitter. This gives you lots of useful information and updates.
To download the Twitter app please clink on this link - Download
SystmOnline
The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
Click below to access (opens in a new window).
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Online Services
Some services are available online. To register to access to the Practices' Clinical System 'SystmOnline' please contact the surgery or you can download the information leaflet and application form below.
An application form needs to be completed and returned to the surgery along with proof of identity (photo ID)
Online Accesss Patient information leaflet
Online access application form
Once registered, patients can access SystmOnline by clicking on the link below:
How long until I feel better?
Please see the understanding your symptoms leaflet on the link below for guidance and advice if your feeling un well.
Understand Your Symptoms
If your symptoms do not improve, or if
you develop new symptoms, contact
your doctor for more advice.
Did you know? You can carry resistant bacteria for up to one year after taking an antibiotic. That’s why it’s best to use antibiotics only when you really need them.
YOUR CARE CONNECTED
This allows healthcare professionals to view information from your GP record and will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays. Sharing your medical records could save your life! All patients aged over 15 years 11 months will be receiving a letter detailing this service. More information can be found on the webstie:
www.MidlandsYourCareConnected.nhs.uk
We are looking for new members to join our Patient Participation Group. Please see our PPG page for more information.
2019
Arden Medical Centre rated "Good" by Care Quality Commission. Click here to read the full report
Please click on the link below to view our Practice Information Leaflet.
Practice Leaflet 2021