Make an Appointment

Appointments can be made in three ways:

  • On the telephone
  • By visiting the surgery
  • By using the online booking facility (registration for online services is required)

Appointment information

  • All patients are seen by appointment. 
  • Patients may choose to see any doctor they wish. 
  • Please note that none of the doctors works every day, so you need to check the surgeries that each particular doctor holds. 
  • The practice operates an advanced access system and you will be offered an appointment within two working days. 
  • Same-day appointments are always available. 
  • In order for the system to work smoothly we will usually be unable to book doctors' appointments more than two days in advance.
  • If for any reason this is difficult for you please explain this to the receptionist and we will do our best to help you. 
  • If you think that your problem is likely to be resolved by a telephone discussion with a doctor or nurse rather than an appointment, please mention this to the receptionist. Be prepared to leave a telephone number and to be telephoned back. 
  • A doctor is normally available to give telephone advice at the end of morning surgery between 12.00-12.30.

If you require a chaperone during your consultation please advise reception when booking your appointment or when checking in

Text messages for appointments

Patients are sent a text message when an appointment is made. Please make sure that Reception have your up to date mobile telephone number. A text reminder is also sent 24 hours before your appointment.

Should you cancel or not keep an appointment a text message will be sent. 

Should you not wish to receive text messages, please inform Reception on 01564 739194

 

 

Arden Medical Centre, Downing Close, Station Road, Knowle, Solihull, B93 0QA
Supplied by Central Midlands CSU
Back to top