Welcome to The Arden Medical Centre

For advice when the surgery is closed please click here

In order to ensure the safety of all patients and staff, all appointments need to be booked by telephone, where you will be asked about your symptoms.  A GP will discuss with you the best way to support your health needs. 

Updated: 04.07.2022  

 Please DO NOT visit the surgery. Please ring only.  Appointments become available on the day and our phone lines open at 8:30am.

We ask that all patients visiting the surgery wear a face covering.

COVID vaccinations will no longer be provided at Arden Medical Centre.
Should you want to arrange a vaccination please contact 119 or visit the following website:
We will update the practice website when we get any more information from NHS England regarding further COVID vaccinations for the Autumn. 


Research ELSA Family study

ELSA 1 study

Are you a parent/guardian of a child aged 3-13 years living in the West Midlands?

You are invited to take part in the ELSA 1 study, conducted by researchers at the University of Birmingham.

 Please click on the link for more information and to apply.  ELSA Study

As part of our response to COVID-19 and in light of the increased transmissibility of the new variant, Omicron, we have made some key changes to how we are currently working. The measures described below are in line with national guidance and ensures we can continue to provide care whilst keeping our patients and staff safe. All appointments will now be telephone or video based first, with face-to-face appointments offered where there is a clinical need to do so. This helps to ensure that patients are only attending the practice in person if absolutely necessary, keeping everyone as safe as possible. When you call to book an appointment, you may be asked a series of questions around what you’re calling for. This will be to ensure you are directed to the most appropriate service or health professional for your condition, so please do provide as much detail as you can. For those who are invited to attend our practice in person, please be assured that we are continuing to follow strict infection control and social distancing measures to keep you as safe as possible. As part of this, we ask that you wear a face covering at all times whilst in the practice. If you have any COVID-19 symptoms, have received a positive PCR test result or if you meet the criteria for self-isolation, please do not attend.
Given the significant demand our services are currently experiencing, and following the national ask to clinically prioritise the most urgent services such as vaccines, urgent care, immunisations, cancer and high risk patients, some of our routine services may not be available as quickly as you are used to. We apologise for any inconvenience but assure you that we are working hard to provide care in the safest and most effective ways. Don’t forget, you can download the NHS App or use online services for things like prescriptions or other healthcare needs. You can also use 111.nhs.uk or call 111 for urgent but non-life threatening concerns. Your local pharmacy is also available to support with minor conditions or to provide further advice.
For vaccine or COVID testing queries, you can call 119 where a trained call handler will be able to support you to book vaccine appointments, including boosters, or get a free PCR or lateral flow test. For more information on the services 119 provides visit the NHS website or for more information on vaccination clinics near you, visit the Birmingham and Solihull COVID vaccine website. These measures will be reviewed on a regular basis and as soon as it is safe to do so, we will return to offering more face-to-face appointments. We thank you for your patience.



Did you know…?

We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist.

From November 2021 if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice.

We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back.

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.

Please click on the link  Pharmacy Q&As


Sharp Boxes

From 1st September 2021, the way you dispose of your sharps boxes for used needles will be changing. You will no longer need to bring your full boxes back to the surgery. Solihull Council will collect your full box from your house.
To find out more and how to arrange a collection please visit our website
www.solihull.gov.uk/Rubbish-and-recycling/ Sharpscollection
Or call on 0121 704 8000



Public Health England’s infection prevention control guidelines remains in place for all staff and patients in hospitals as well as GP practices, dental practices, optometrists and pharmacies to ensure that everyone is protected. 


Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment. 


The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings


Information is available at gov.uk/coronavirus and https://www.nhs.uk/conditions/coronavirus-covid-19

111 coronavirus service






Check if you or your child has coronavirus symptoms - 

If you have coronavirus symptoms do not go to a GP, Pharmacy or Hospital.  Stay at home and book a test.                                                        What to do if you or someone you live with has symptoms of coronavirus 


Advice for people at higher risk from coronavirus                                                                                                       







Coronavirus Symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

Testing for Coronavirus

Anyone who has symptoms of coronavirus (COVID-19) can get a free test to check if they have the virus. Some people without symptoms can have the test too. Click here for more information
There is another test (antibody test) that checks if you've already had the virus. This test is not widely available yet. You can find out about antibody testing on GOV.UK

If you have concerns about your child / children during the Coronavirus outbreak we are here to offer advice. Please refer to the link below for specific guidance.

Advice for parents when a child is unwell or injured. 

 Do not come into the surgery to request a repeat prescription.  Put your request in the box in the foyer, or request on-line.  Your prescription will be sent to the pharmacy of your choice - you should not come to the practice to collect it.  Please see the link below for advice on our Electronic Prescription Service.

Electronic Prescription Service

Advice on Health and Wellbeing during the COVID-19 Outbreak

The Solihull Lifestyle Service offers a range of tailored health and wellbeing advice and support to help people make positive lifestyle changes. These services include:

Eating More Healthily

Managing your weight

Stopping or reducing smoking

Being more active

Mental Wellbeing

Prince William and Kate Middleton support mental health campaign ...

A range of new, easily accessible mental health support is now available for patients in Birmingham and Solihull. This support is available to local people of all ages as well as keyworkers.

These services are provided by a range of local organisations, and offer emotional help, guidance and reassurance to people in Birmingham and Solihull who may be finding the current Coronavirus situation overwhelming. 

Mental Health Support Offer

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Livingwell would like to understand what activities the young people are interested in.  Please click on the link below to share your views.



NHS COVID Pass for events and travel - NHS

Please see the link below for all information regarding a Covid pass for events and travel.



Urgent Treatment Centre 

Provision of additional appointments

We now have early morning and some weekend appointments available.


Please ask at Reception


UTCs can now only be accessed via an appointment system, booked by NHS111. Patients can no longer access a ‘walk-in’ service, without an appointment.
Please advise all patients to call 111 or visit online at https://111.nhs.uk first.
Here is an updated list of the 6 Urgent Treatment Centre’s within the Birmingham & Solihull area that NHS111 has access too:
Warren Farm Urgent Treatment Centre
Warren Farm Road, Birmingham, West Midlands, B44 0PU
Opening times: Monday – Sunday 8:00 – 19:00

Erdington Urgent Treatment Centre
Stockland Green Primary Care Centre
192 Reservoir Road
Erdington B23 6DJ
Opening times: Monday – Sunday 10:30 – 22:30

Washwood Heath Urgent Treatment Centre
Clodeshall Road, Washwood Heath , Birmingham, West Midlands, B8 3SN
Opening times: Monday – Sunday 09:00 – 20:30

Birmingham NHS Urgent Treatment Centre (“Boots”)
Lower Ground Floor, Boots The Chemists Ltd, 66 High Street , Birmingham, West Midlands, B4 7TA
Opening times: Monday – Friday 8:00 – 18:00
Saturday: 9:00 – 17:00
Sunday 11:00 – 15:00

South Birmingham GP Urgent Treatment Centre (“Katie Road”)
15 Katie Road, Selly Oak, Birmingham, B29 6JG.
Opening times: Monday – Sunday 8:00 – 20:00

Solihull Urgent Treatment Centre
Hurst Lane Clinic, 62 Hurst Lane
Castle Bromwich
Birmingham B36 0EY
Opening times: Monday – Sunday 10:30 – 22:30

WHAT’S NEW: Structured Medication Reviews 
We are fortunate to have a team of clinical pharmacists working alongside us to complete structured medication reviews. The pharmacists are an invaluable part of our multidisciplinary team working to improve patients care. Please refer to the attached leaflet for more detailed information. 
Dr Lucy Barnsley 

Solihull Rural PCN

Please click on the link twitter.com/solihullrural?s=11 to follow Solihull Rural PCN on twitter.  This gives you lots of useful information and updates.  

To download the Twitter app please clink on this link - Download 


The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.

To use you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Click below to access (opens in a new window).

Online Services
Some services are available online. To register to access to the Practices' Clinical System 'SystmOnline' please contact the surgery or you can download the information leaflet and application form below.

An application form needs to be completed and returned to the surgery along with proof of identity (photo ID)

Online Accesss Patient information leaflet

Online access application form 

Once registered, patients can access SystmOnline by clicking on the link below:

Online Log In



How long until I feel better?

Please see the understanding your symptoms leaflet on the link below for guidance and advice if your feeling un well. 

Understand Your Symptoms

 If your symptoms do not improve, or if

 you develop new symptoms, contact

 your doctor for more advice.

 Did you know? You can carry resistant bacteria for up to one year after taking an antibiotic. That’s why it’s best to use antibiotics only when you really need them.


This allows healthcare professionals to view information from your GP record and will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays.  Sharing your medical records could save your life! All patients aged over 15 years 11 months will be receiving a letter detailing this service.  More information can be found on the webstie: 


 We are looking for new members to join our Patient Participation Group. Please see our PPG page for more information.

Image result for nhs choicesYou can also leave a review on the NHS Choices website


Arden Medical Centre rated "Good" by Care Quality Commission. Click here to read the full report

Please click on the link below to view our Practice Information Leaflet.

Practice Leaflet 2021