Arden Medical Centre complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. This information may be accessed by all members of the practice team.

NHS Constitution

The NHS constitution brings together in one place details of what staff, patients and the public can expect from the National Health Service. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly.

The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

It also sets out your responsibilities as an NHS patient. The NHS is a vital resource and we can all help it work effectively, and ensure resources are used responsibly. The NHS Constitution explains the ways in which you can do this, including:

  • recognising that you can make a significant contribution to your own, and your family’s good health and wellbeing, and taking some personal responsibility for it
  • registering with a GP practice
  • following courses of treatment you’ve agreed to
  • always treating NHS staff and other patients with respect
  • keeping GP and hospital appointments – or if you have to cancel, doing so
    in good time
  • giving feedback – both positive and negative – about treatment you’ve received 

Further information can be found at:


Adult and Child Safeguarding

Arden Medical Centre has a Clinical lead for safeguarding and works closely with other agencies regarding safeguarding concerns.

Please see the link below to view our modern day slavery statement.

Modern day slavery statement

If you suspect that you or someone you have come across may be an adult victim of modern slavery and in need of help, please contact The Salvation Army’s confidential and anonymous referral helpline on 0800 808 3733 – available 365 days a year, 24/7 with interpretation services where needed.

Further information about safeguarding in the Solihull area can be found at:



Freedom of Information

Arden Medical Centre uses the Publication Scheme for General Practitioners developed by the British
Medical Association and the NHS Freedom of Information Project Board, 2003.

Extract : This Publication Scheme is a complete guide to the information routinely made available to the public by Dr Susan Houghton; Dr Jane Holt; Dr Nomaan Ullah and Dr Clare Bailey (General Practitioners).

It is a description of the information about our General Practitioners and Practice which we make publicly available.

It will be reviewed at regular intervals and we will monitor its effectiveness.

Futher information is available from the Practice Manager.

Infection Control Policy

Infection Control Statement 2021

Infection Control Statement 2017


Zero Tolerance Policy

Arden Medical Centre supports the NHS ‘Zero Tolerance Campaign’.

Our staff are here to help all our patients in a polite and respectful manner.  They have the right to care for others without fear of being attacked or abused. Violent and abusive patients will be reported to the police and possibly removed from the GP’s list.

Complaints, concerns or suggestions

Arden Medical Centre welcomes feedback.

We aim to provide a high standard of service however if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please contact the Practice Manager (Becci Young).

We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A copy of our complaints procedure is available from the surgery or by clicking on the link below.

Complaints Leaflet

One of the doctors or the Practice Manager will be available for discussion should you feel at any time that you have cause for complaint.


Arden Medical Centre aims to identify and support Carers.

Please advise us if you are a Carer.

Solihull Carers Centre is a local organisation for carers and they have an extensive range of services to help support carers of all ages. They provide emotional support, information and advice and assistance to those providing unpaid care. This could be for a relative, friend or other person who has a disability, is frail or has a long term illness.

They can be contacted on 0121 788 1143 or visit www.solihullcarers.org