Patient Feedback Posted or Updated on 10 Sep 2024

Arden Medical Centre Feedback

We are very proud of our surgery and appreciate all the lovely feedback we receive from our patients.

Thank you all who have taken the time to complete our feedback form.

We are delighted to report that from recent feedback 92% of our patients would be extremely likely to recommend Arden to their friends and family; 7% would be likely; and 1 % neither likely nor unlikely. No-one replied that they would be unlikely or very unlikely to recommend us.

Patients were very positive and complimentary toward our GPs and staff, including the Lions who voluntarily help us with our Covid19 clinics.

Words that appeared regularly in the comments included: caring; friendly; compassionate; efficient; helpful; kind; well-organised; sympathetic; supportive; prompt; considerate; excellent service.

There are unfortunately too many to publish them all, but the following are actual examples taken from some of the forms:

"They are always there for you ... and that matters."
J.H

"Arden always comes up trumps. I'm a fan!"
A.R

"Excellent appointment system and very pleasant doctors & staff."
P.B

"Many years a patient here  and always had excellent treatment."
M.A

"All staff are welcoming and have a 'can do' attitude"
D. P

"Consistently the best doctors for miles around."
C.J

'Wonderful care, always look after me"
Anon

"Accommodating, friendly, sympathetic. caring. Just brilliant!"
M.C

"This is the most caring, Kind, supportive practice from the receptionists to the GP's."
S.B