Make an Appointment

Appointments can be made in three ways:

  • On the telephone
  • By visiting the surgery
  • By using the online booking facility (registration for online services is required)

Appointment information

  • All patients are seen by appointment. 
  • Patients may choose to see any doctor they wish. 
  • Please note that none of the doctors works every day, so you need to check the surgeries that each particular doctor holds. 
  • The practice operates an advanced access system and you will be offered an appointment within two working days. 
  • Same-day appointments are always available. 
  • In order for the system to work smoothly we will usually be unable to book doctors' appointments more than two days in advance.
  • If for any reason this is difficult for you please explain this to the receptionist and we will do our best to help you. 
  • If you think that your problem is likely to be resolved by a telephone discussion with a doctor or nurse rather than an appointment, please mention this to the receptionist. Be prepared to leave a telephone number and to be telephoned back. 
  • A doctor is normally available to give telephone advice at the end of morning surgery between 12.00-12.30.

If you require a chaperone during your consultation please advise reception when booking your appointment or when checking in

Text messages for appointments

Patients are sent a text message when an appointment is made. Please make sure that Reception have your up to date mobile telephone number. A text reminder is also sent 24 hours before your appointment.

Should you cancel or not keep an appointment a text message will be sent. 

Should you not wish to receive text messages, please inform Reception on 01564 739194



© The Arden Medical Centre 2018
Arden Medical Centre, Downing Close, Station Road, Knowle, Solihull, B93 0QA
Supplied by Central Midlands CSU
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