Access Online Services

Arden Medical Centre uses the NHS approved secure system, SystmOnline, for supporting Practice activities and online services.

The Practice is able to customise certain features of the system to some extent, however it is useful to provide notes and guidance for patients here on this page to assist them use the online services. Please read and familiarise yourself with the notes on this page before using SystmOnline.

PLEASE NOTE : Always access SystmOnline from this page as we might post special notices for patients to read about the Online Service. In the past, some patients have bookmarked a direct link to our online services provider and have not seen important notices. Thank you!

Our online services now offer:

  • Book some appointments with a GP
  • Cancel appointments
  • Request repeat prescriptions for any medications you take regularly
  • View your summary care record (medications, allergies & sensitivities)
  • View your coded medical record (only available to patients over 18 years of age)

Before using these online services patients will need to register by reading the patient information leaflet and completing an application form: 

Online access application form 

Online access information leaflet 

Please return the completed form with proof of identity (photo) to the surgery. You will then be issued with a  user name and password.

For information on how to give another person access to your GP online services, please read this


Guidance Notes

See notes below giving guidance to the online services available including FAQs (Frequently Asked Questions).

Please click here to log in to SystmOnline.

Note : If you have only used our previous EMIS/Patient Access System then please see some special instructions for your LOG IN details before attempting to access SystmOnline.



Within SystmOnline, select the 'book appointment' tab.

This will display a list of surgery sessions when appointments are available to book online for the. You can  select a GP session, view the available appointments, book an appointment and confirm the booking.

Currently we offer 10 minute routine appointments (with a doctor) online. Appointments are available each weekday and on Saturday mornings



Why are not all the surgery appointments available on line?
Currently Arden Medical Centre is offering a selection of GP appointments online. This will be closely monitored by the surgery and additional appointments may be added in the future.

Appointments with the Nurses and Healthcare Assistants are of varying duration depending on the nature of the appointment, so you will need to contact the surgery by telephone to make these appointments.

How do I change an appointment?
You cannot amend an appointment. You must cancel the original appointment and then book a new one.

I have booked an online appointment with one GP. Can I book a further appointment regarding a different problem with another GP?
The system will only allow you to make one appointment at a time. 

Can I book an appointment for another patient?
No. You can only book appointments for yourself online. If you need to book an appointment for someone else e.g. family member, then please contact the surgery.

Future Appointments

Within SystmOnline, select the 'future appointment' tab.

This will display ALL future appointments that have been booked with Arden Medical Centre including GPs/Nurses/Health Care Assistants (even those made by the surgery).

Cancelling Appointments

Within SystmOnline, select the 'future appointment' tab.

You may cancel online ANY of your future appointments listed (including GPs/Nurses/Health Care Assistants ) up to 2 hours before appointment time.

If you are within 2 hours of the appointment, please contact the surgery.


Repeat Prescription Requests

Within SystmOnline, scroll to the bottom of the page and select the 'medication' tab.

This will display a list of items that you can request online and you can the tick boxes against the items that you require.

The online services page explains how to specify that your online repeat prescription is sent directly to Windridges/Dorridge (local pharmacies) for collection.

Please allow 2 clear working days before collecting your prescription from the surgery or 3 working days before going to Windridges/Dorridge to collect your dispensed medication.

If patients are registered for 'electronic prescription service' then the prescription will be sent direct to their nominated pharmacy. Please speak to reception if you want more information about this service.



Why is there no tick box against an item?
If there is no tick box, then that particular item cannot be re-ordered at present. This is usually because you should still have sufficient medication from your last prescription, or you have already made a recent request for the item.

Why are some items missing from the list?
Certain medications (e.g. warfarin) cannot be listed on repeat prescription request forms, and must be ordered in person at the surgery.

Can I request a repeat prescription for another patient?
You can only make online requests for yourself.  

Please note we are not able to process new medication or dosage change requests via the website


Summary patient record

Within SystmOnline, scroll to the bottom of the page and select the 'patient record' tab.

Patients can view their 'Summary Care Record' (SCR). An SCR is an electronic record that's stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, but will only contain important health information, such as:

  • whether you're taking any prescription medication 
  • whether you have any allergies
  • whether you've previously had a bad reaction to any medication 

Summary Care Records improve the safety and quality of patient care. Because the Summary Care Record is an electronic record, it will give healthcare staff (outside of the GP surgery) faster, easier access to essential information about you, and help to give you safe treatment during an emergency.

More detail can be found here -  Your records


Coded patient record

Within SystmOnline, scroll to the bottom of the page and select the 'patient record' tab.

Being able to see your elements of your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.

In future it is planned that more of your clinical record may be available online. Please be aware that this functionality may require additional security checks to enable you to access more detailed medical information.

If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Tther are things to consider about your medical record. Although the chances of any of these things happening are very small, please ensure you read and understand the following:

  • Forgotten history - There may be something you have forgotten about in your record that you might find upsetting.
  • Abnormal results or bad news  - If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
  • Choosing to share your information with someone - It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. 
  • Coercion - If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
  • Misunderstood information - Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record maybe highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
  • Information about someone else - If you spot something in the record that is not about you or you notice any other errors, please log out of the system immediately and contact the practice



SystmOnline App

There is a SystmOnline app that can be used on Apple mobile devices running the iOS operating system (iPhones and iPads). It is listed on Apple's App Store and is available to download for free.

Patients can use their existing login details to use the app which provides a similar service to patients as the SystmOnline website.

HOWEVER the app does not have facilities for patients to do the following:

  • include a note to specify SEND TO WINDRIDGES/DORRIDGE on a repeat medication request **
  • include a brief note to accompany an appointment booking **
  • complete questionnaires

** Patients who need to add notes must use the full website - NOT the app.


Problems and Feedback

If you have any problems or would like to make comments or suggestions about the SystmOnline facility, then please contact the Practice Manager at Arden Medical Centre.

© The Arden Medical Centre 2018
Arden Medical Centre, Downing Close, Station Road, Knowle, Solihull, B93 0QA
Supplied by Central Midlands CSU
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